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FAQ 常见问题

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment. 
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
www.yixinkang2u.com offers the Payment Methods as shown below :-

Invoice / Cheque / Offline Bank Transfer

Bank : Maybank
Bank Account : 5686-0303-2886
Account Name : CKF SUCCESS ENTERPRISE 

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : yixinkang168@gmail.com

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. How should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customer service email at yixinkang168@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancelled.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).


Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 working days for West Malaysia, and 7 to14 working days for East Malaysia.


Q. I still have doubts!
Sorry that we're unable to clear your doubts in this F.A.Q page. Please kindly send us an email yixinkang168@gmail.com to clear your doubts.

 



问:如何在网站上购买我们的产品?
订购 / 下单:-

1. 在您要购买的产品上点击“加入购物车”按钮。
2. 点击“继续购物”将其他产品添加到购物车或点击“结帐”继续您的产品付款。
3. 您将进入一个登录页面,您需要在该页面使用您的用户名和密码登录您的帐户。如果您还没有创建帐户,则需要先注册一个帐户,然后才能继续付款。
4. 您需要在“收货地址”页面上确认您的收货地址,然后单击“下一步”按钮。
5. 从这里,您需要选择您的运输方式,然后单击“下一步”按钮。
6. 接下来,您需要选择您的付款方式,然后单击“下一步”按钮。
7. 在完成之前的步骤后,您需要重新确认您的账单详细信息并同意条款和条件。
8. 点击“确认订单”完成订单。


问:有哪些付款方式?
www.yixingang2u.com 提供如下所示的付款方式:-

发票/支票/线下银行转账
银行:马来亚银行
银行账户:5686-0303-2886
账户名称:CKF SUCCESS ENTERPRISE

付款后,请将以下付款详情发送给我们:
银行的名字 :
银行日期:
银行时间:
银行参考编号:
您已支付的总金额:
您的订单号:

您可以将以上信息扫描并通过电子邮件发送至邮箱:yixinkang168@gmail.com

注意:在我们收到此确认之前,您购买的产品将不会发货。


问:如何更改我的帐户个人信息和送货地址?

登录您的账户 → 点击“账户维护” → 在此处编辑您的账户信息和送货地址。


问:我忘记了帐户的密码。我该怎么做才能取回它?

点击“丢失密码”,并在框中填写用于注册帐户的电子邮件。
单击提交。

系统将发送一个验证令牌给您。收到令牌后,您就可以为您的帐户重新设置一个新密码。


问:我可以取消现有订单吗?
是的,仅当订单仍处于待处理状态中。

- 请发送邮件至我们的客服邮箱 yixinkang168@gmail.com,邮件标题为“请求取消订单”,以便通知我们取消订单。
- 已发货的订单不会被取消。


问. 产品的交易货币是什么?
所有产品交易货币将以马来西亚令吉(RM)进行。


问:客户通常需要多长时间收到产品?
西马客户通常需要大约 35 个工作日东马客户通常需要大约 7 到 14 个工作日


问:我还有疑问!
很抱歉,我们无法在《常见问题解答页面》中解答您的疑虑。请发送电子邮件至 yixinkang168@gmail.com,以便我们能解答您的疑问。